Privacy policy

Effective October 15, 2026. This policy explains what Ripple Local Services collects when you call or text our business line, (256) 814-7741, and how it is used.

What we collect

• The phone number you call from, and the time of the call.
• A voicemail, if you choose to leave one.
• The text replies you send us, such as the kind of job, the area, and how soon you need help.
• Whether you opted out (STOP) or asked for help (HELP), so we can honor it.

Why we use it

• To text you back about your call and ask a few questions about your request.
• To pass your answers to our team so someone can call you back.
• To keep a record of texts sent and opt-outs, so we never text you more than we said and never text you after STOP.

We don't use your number for marketing and we don't add it to any list.

Who processes it for us

These service providers handle data only to run the service for us:

• Twilio: phone calls, voicemail and text messages.
• Anthropic: the AI assistant reads your text replies to pick out the job, area and timing.
• Cloudflare: stores the record of texts sent and opt-outs.

Sharing

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your choices

• Reply STOP to any of our texts to opt out. Reply HELP for help.
• To ask what we hold about you, or to ask us to delete it, call (256) 814-7741 and leave a message. We keep an opt-out record even after deletion so we don't text you again.

Children

This service is for adults arranging work on a home or business. We don't knowingly collect data from children under 13.

Changes

We may update this policy. The date at the top shows the latest version. See also our SMS terms.